At Ambre , your satisfaction is important to us. As we specialize in an exquisite collection of bukhor, the following policy applies:

1. Custom Orders

• Custom or personalized orders are non-refundable. Once a custom order is approved and prepared, it cannot be canceled, returned, or refunded.
• If you receive a damaged or incorrect custom item, please contact us within 48 hours of delivery with photos and order details.

2. Standard Products

• Eligible for return or exchange within 24 hours of receiving your order.
• Items must be unused and in their original condition and packaging.
• Shipping costs are non-refundable. Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect.

3. Damaged or Incorrect Items

• If your item arrives damaged or incorrect, please notify us within 48 hours of delivery with clear photos.
• Depending on the issue, we will offer a replacement or refund.

4. Cancellations

• Orders may only be canceled within 24 hours of purchase.
• After this period, preparation and packaging begin, and cancellation is not guaranteed.

Contact

For any questions, concerns, or refund requests, please contact us at:

Instagram: @ambre.kw
Email: ambre@ambrekw.co